Privacy Policy

WIGOPOKER(“the Company”, “we”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and protect personal data in connection with our website, mobile application, and other online services (collectively, the “Services”).

We process your personal data in accordance with applicable data protection laws and take appropriate technical and organizational measures to safeguard the information we collect.

This Policy explains the types of personal data we collect, the purposes for which it is used, how long it is retained, with whom it may be shared, and the rights available to you as a user.

By accessing or using our Services, you acknowledge that you have read and understood this Policy and agree to the collection and use of your personal data as described herein. If you choose not to accept this Policy, certain features of the Services may not be available to you.

Article 1 (Scope and Data Controller)

This Privacy Policy applies to all services operated by WigoPoker (“the Company”), including its website, mobile application, and any other online platforms (collectively, the “Services”). The Company acts as the data controller responsible for the collection and processing of users’ personal data for purposes such as account registration, service provision, customer support, and other related functions.

Article 2 (Personal Data We Collect)

The Company collects the following categories of personal data for the purpose of providing and operating the Services:

• Email address: Required for account registration, login, and user authentication
• Date of Birth: Required to verify that the user meets the minimum age of majority in their country of residence, or is at least 18 years old, whichever is higher 
• In-game nickname: Used to identify users during service use
• Device information and access logs: Used to enhance security and optimize service performance

Article 3 (Purposes of Processing Personal Data)

The Company processes personal data for the following purposes:

1. Account creation and management:To register user accounts, enable secure login, and verify user identity
2. Age and eligibility verification: To confirm that users meet the minimum legal age of majority in their country of residence or are at least 18 years old, whichever is higher
3. Service delivery and operation: To identify users within the game and support gameplay and related services
4. Service improvement and security: To ensure service stability, prevent unauthorized access, and improve overall user experience through device and access log analysis

Article 4 (Eligibility and Age Restrictions)

The Services are intended only for users who have reached the legal age of majority in their country of residence, or are at least 18 years old, whichever is higher. If a user is found to not meet this age requirement, their account may be suspended or permanently removed without prior notice.

Article 5 (Data Retention and Deletion)

The Company retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including the provision and operation of the Services. Once those purposes have been achieved or the retention period has expired, the data will be securely deleted without undue delay.

Where retention is required under applicable laws or regulations, the relevant data will be stored separately and securely for the legally mandated period, after which it will be permanently deleted.

Personal data stored in electronic form is deleted using secure and irreversible technical methods, while physical documents are destroyed by shredding or incineration.

Article 6 (Third-Party Sharing and Disclosure of Personal Data)

The Company does not sell or share users’ personal data with third parties without prior consent. However, personal data may be disclosed in the following cases:

1. When disclosure is required by applicable laws or regulations, such as a court order or a legitimate request from law enforcement authorities
2. When the user has given prior consent to such disclosure
3. When disclosure is necessary for service operation, within the scope outlined in Article 7 regarding data processing by third-party service providers

Article 7 (Data Processing by Third Parties)

The Company may delegate certain personal data processing activities to third-party service providers as necessary to operate and provide the Services. In such cases, the Company enters into appropriate data processing agreements in accordance with applicable data protection laws and ensures that the service providers handle personal data securely and responsibly.

When data processing is outsourced, the Company will notify users of the scope of the delegated tasks and the identity of the service providers through this Policy, in-service announcements, or by other appropriate means.

Article 8 (User Rights)

Users have the following rights regarding their personal data and may exercise them at any time:

1. Request access to their personal data
2. Request correction or deletion of their personal data
3. Request restriction of the processing of their personal data
4. Withdraw consent to the collection, use, or sharing of their personal data

These requests can be submitted via the Company’s customer support email ([email protected]), and the Company will take appropriate action without undue delay in accordance with applicable laws and regulations.

Please note that some requests may be limited if required by other legal obligations or if the identity of the requester cannot be reasonably verified.

Article 9 (Security Measures)

The Company implements reasonable technical and organizational security measures to ensure the safe processing of personal data. These measures include data encryption, access controls, and the use of security software to help prevent unauthorized access, disclosure, or loss of personal data.

Article 10 (Response to Personal Data Breaches)

In the event of a personal data breach or security incident, the Company will notify affected users without undue delay in accordance with applicable laws and regulations, and will take appropriate measures to mitigate any potential harm.

The Company will also promptly implement necessary technical and organizational measures to prevent recurrence of such incidents.

Article 11 (Changes to This Privacy Policy)

The Company may update this Privacy Policy from time to time. When changes are made, the Company will notify users by clearly indicating the updated terms and the effective date through in-service announcements or other appropriate means. If the changes materially affect users’ rights or obligations, the Company may seek user consent in accordance with applicable laws. The revised Policy will take effect on the date specified in the notice.

Article 12 (Inquiries)

Users may contact the Company with any questions, complaints, or requests regarding the protection of their personal data by using the contact information provided below:

Email: [email protected]

The Company will respond to user inquiries promptly and in good faith, and will take appropriate action in accordance with applicable laws and internal procedures.

Article 13 (Protection of Personal Data of Minors and Children)

The Company does not knowingly collect personal data from individuals who do not meet the minimum legal age of majority in their country of residence, or who are under the age of 18, whichever is higher. If the Company becomes aware that it has inadvertently collected personal data from such individuals, the data will be promptly deleted.

A parent or legal guardian may contact the Company at [email protected] to request the deletion of their child’s account and associated personal data.

Article 14 (International Transfer of Personal Data)

To provide and operate the Services, the Company may transfer users’ personal data to servers located outside of their country of residence or allow such data to be accessed from foreign jurisdictions. When personal data is transferred internationally, the Company takes appropriate measures to protect it in accordance with applicable data protection laws and maintains oversight to safeguard users’ rights and interests.

Article 15 (Governing Law and Jurisdiction)

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Singapore.

Any disputes arising between the Company and users in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Singapore.